Cancellation & Return Policy

At Salezone, we want you to have a smooth and satisfying shopping experience. We understand that sometimes you may need to cancel an order or return a product. This Cancellation & Return Policy explains the general process and conditions applicable to cancellations and returns.

Order Cancellation

Customers may request cancellation of an order before the order has been shipped.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, you may need to follow the applicable return or refund process after delivery.

To request a cancellation, please contact our customer support team as soon as possible and provide your Order ID.

Cancellation by Salezone or Seller

An order may be cancelled by Salezone or the respective seller in certain circumstances, including:

Product being unavailable or out of stock
Incorrect or incomplete product information
Pricing or technical errors
Delivery service limitations
Suspected fraudulent or unauthorized transactions
Customer information being incomplete or incorrect
Other circumstances beyond our reasonable control

If an order is cancelled by Salezone or the seller after payment has been successfully received, the applicable refund will be processed according to the payment method and applicable refund terms.

Return Policy

A product may be eligible for return if it is:

Damaged during delivery
Defective or not functioning as described
Incorrect product received
Different from the product ordered
Missing important parts or accessories
Significantly different from the product description

Return eligibility may vary depending on the product category and seller's specific return policy.

Please check the product page and order details for any category-specific return conditions before placing your order.

Return Conditions

To be eligible for a return:

The return request must be submitted within the applicable return period shown on the product/order page.
The product should generally be unused and in its original condition, unless the return is due to damage, defect, or an incorrect product.
Original packaging, tags, accessories, manuals, invoices, and other included items should be retained wherever applicable.
Products should be securely packed to prevent damage during the return shipment.
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Products That May Not Be Eligible for Return

Certain products may be non-returnable or subject to special return conditions, including but not limited to:

Personalized or customized products
Products that are damaged due to customer misuse
Products without required tags, packaging, or accessories
Products that have been used, altered, or modified
Certain hygiene-sensitive products
Perishable products
Other products specifically marked as non-returnable on the product page

The applicable return policy displayed on the product page will take priority where specific conditions apply.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Where required, provide clear photographs or videos of:

The product
Product packaging
Shipping label
Damage or defect
Any other relevant information

This information may be required to verify the issue and process the return or replacement request.

Refund Policy

Once a returned product is received and inspected, the return request will be reviewed.

If the return is approved, the applicable refund will be initiated according to the payment method and applicable refund terms.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other payment service.

Replacement

Where available, Salezone or the respective seller may offer a replacement instead of a refund for eligible products.

Replacement availability depends on product availability and the applicable seller/product policy.

Return Shipping

Return shipping arrangements may vary depending on the reason for the return, product category, seller policy, and applicable terms.

For products received damaged, defective, or incorrect, the applicable return shipping arrangements will be communicated during the return process.

How to Request a Return or Cancellation

To request a cancellation or return:

Log in to your Salezone account.
Open your Orders section.
Select the relevant order.
Choose the available cancellation or return option.
Provide the required information.
Submit your request.

If you need assistance, contact our customer support team with your Order ID.

Important Note

Because Salezone is a marketplace with multiple sellers, return, replacement, cancellation, and refund conditions may vary by product and seller.

Please always review the product page, seller information, and applicable terms before placing an order.

Salezone reserves the right to review and determine the eligibility of cancellation, return, replacement, or refund requests in accordance with the applicable product and seller policies.

Contact Us

If you have any questions regarding cancellation, returns, replacements, or refunds, please contact our customer support team.

Email: salezonecare@gmail.com

Please include your Order ID when contacting us about an existing order so that we can assist you more quickly.

Thank you for choosing Salezone.

Cancellation and Return Policy