Privacy Policy

Last Updated: September 2026

At Salezone, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile application, services, and marketplace.

By using Salezone, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide when you create an account, place an order, contact us, register as a seller, or use our services.

This may include:

Full name
Email address
Mobile phone number
Billing and delivery address
Account information
Order and transaction information
Product and shopping preferences
Information provided when contacting customer support
Seller/business information where applicable

We may also automatically collect certain technical information, such as:

IP address
Browser type
Device information
Operating system
Website usage information
Pages visited
Approximate location information
Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

Create and manage your Salezone account
Process and deliver your orders
Process payments and refunds
Provide customer support
Communicate with you about your orders
Send important account and service notifications
Improve our website, application, products, and services
Personalize your shopping experience
Detect and prevent fraud, abuse, and unauthorized activity
Manage seller and vendor accounts
Resolve disputes and customer complaints
Comply with applicable laws and legal requirements

3. Payment Information

Payments may be processed through third-party payment gateways and financial service providers.

Salezone generally does not need to store your complete card, banking, UPI, or other sensitive payment credentials on its own servers when such information is processed directly by authorized payment providers.

Payment information is handled according to the applicable policies and security practices of the relevant payment provider.

4. Cookies and Similar Technologies

Salezone may use cookies and similar technologies to provide essential website functionality and improve your experience.

Cookies may help us:

Keep you signed in
Remember shopping cart items
Remember preferences
Understand website usage
Improve website performance
Provide relevant content and services

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

5. Sharing of Information

We may share relevant information with trusted service providers and business partners when necessary to provide our services.

These may include:

Sellers and vendors involved in fulfilling your order
Delivery and logistics partners
Payment service providers
Hosting and technology providers
Customer support service providers
Analytics and security service providers
Legal, regulatory, or government authorities when required by law

We do not sell your personal information simply for the purpose of selling it to third parties.

6. Seller and Vendor Information

If you register as a seller or vendor on Salezone, certain business information may be displayed publicly as part of your seller profile or store page.

This may include information such as:

Store name
Business name
Product information
Store description
Business contact information where applicable

Sellers are responsible for ensuring that information they provide to Salezone is accurate and lawful.

7. Communications

We may contact you through email, SMS, phone, WhatsApp, push notifications, or other available communication channels for purposes such as:

Order confirmations
Delivery updates
Account notifications
Security alerts
Customer support
Service-related announcements

Where required, promotional communications will be subject to applicable consent and communication preferences.

8. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You are also responsible for keeping your account password, OTPs, and other login information confidential.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, it may be deleted or securely disposed of in accordance with applicable requirements.

10. Children's Privacy

Salezone is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. Third-Party Links

Our website or services may contain links to third-party websites, applications, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices or content of third-party services. We recommend reviewing their privacy policies before providing personal information.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

Requesting access to your personal information
Requesting correction of inaccurate information
Requesting deletion where legally permitted
Requesting information about how your data is used
Withdrawing certain consents
Managing communication preferences

To make a privacy-related request, please contact us using the information provided below.

13. Account Information

You should ensure that the information associated with your Salezone account is accurate and up to date.

If you believe that your account has been accessed without authorization, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way your information is handled, please contact us.

Email: salezonecare@gmail.com

We will make reasonable efforts to review and respond to privacy-related enquiries in accordance with applicable requirements.

16. Consent

By using Salezone, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.

Thank you for trusting Salezone.